Last updated: July 3, 2026

Overview

At Tech Gadget Hub we want you to be completely satisfied with every purchase. If something is not right we will fix it — quickly and without unnecessary hassle. Please read this policy before reaching out so we can resolve your issue as efficiently as possible.

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As a dropshipping store our products are fulfilled directly by our supplier partners. In some cases returns may need to be directed to our supplier. We will guide you through every step.

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1. What we can refund

You are eligible for a refund or replacement if:

• Your item arrived damaged or faulty

• You received the wrong item

• Your order never arrived within the estimated delivery window

• The item is significantly different from what was described on our website

 

2. What we cannot refund

• Change of mind after the order has been dispatched

• Opened or used gadgets and electronics

• Items returned without prior approval from our team

• Damage caused by misuse, dropping, or failure to follow product instructions

• Orders delayed by customs or carriers outside our control

 

3. Timeframes

If item is 

Damaged or faulty 7 days of delivery

Wrongly received 7 days of delivery

Lost by delivery 7 days of expected delivery date

Unopened 30 days of delivery

We cannot process requests outside these timeframes so please check your order as soon as it arrives.

 

4. How to request a refund

1. Email AlexJ.AJ@yahoo.com with subject line "Refund Request — Order #[your order number]"

2. Include your full name, order number, description of the issue, and photos where applicable

3. State whether you prefer a refund or a replacement

4. We will respond within 2 business days with next steps

 

5. Refund processing

Once your return is received and approved your refund will be processed to your original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund to your account.

If you requested a replacement it will be dispatched within 2–5 business days of approval.

 

6. Return shipping

• Damaged, faulty, or incorrect items — Tech Gadget Hub covers return shipping

• All other approved returns — return shipping is the customer's responsibility

 

7. Non-refundable items

• Opened or used gadgets and electronics

• Items marked as final sale at time of purchase

• Items damaged due to misuse or improper handling

 

8. Missing refund

If you have not received your refund after 10 business days please:

1. Check your bank account again

2. Contact your card provider — processing times vary

3. If still unresolved email AlexJ.AJ@yahoo.com and we will investigate immediately

 

9. Exchanges

We only replace items confirmed as damaged, faulty, or incorrect. Email us at AlexJ.AJ@yahoo.com your order number and photos of the issue to request an exchange.

 

Contact us

Tech Gadget Hub
Email: AlexJ.AJ@yahoo.com
Website: techgadgethub.net
Response time: within 2 business days